Terms of purchase

These terms apply to purchases from PinShirt AB through pinshirt.me. By completing a purchase you accept these terms.

Last updated: 2026-04-15

Seller

Orders and contract

A binding purchase contract comes into being when we confirm your order by email. You must be at least 18 years old, or have a guardian's consent, to buy from us. We reserve the right to decline orders, for example where a price is obviously wrong, where fraud is suspected, or where an item is out of stock.

Prices and payment

All prices are stated in Swedish kronor including VAT (25%). There is no shipping charge to add – shipping is included for deliveries within Sweden. Payment is made through Swish. The amount is charged immediately when you order. The order cannot be changed once payment is complete.

Delivery

We deliver within Sweden with PostNord. Orders are processed and dispatched normally within 2–5 working days. If anything is delayed we will tell you by email or phone. See Payment and delivery for more information.

Right of withdrawal

Under the Swedish Distance and Off-Premises Contracts Act (lag (2005:59) om distansavtal och avtal utanför affärslokaler) you have the right to withdraw from your purchase within 14 days of receiving the item. For stocked items we offer an extended withdrawal period of 30 days, provided the item is unused, undamaged and in its original packaging.

Exception: The right of withdrawal does not cover custom-ordered garments with a personalised design, under Chapter 2, Section 11 of the Swedish Distance Contracts Act.

If you withdraw, you pay the return postage. A refund is made within 14 days of us receiving the return. See Returns for how to go about it.

Complaints

The Swedish Consumer Sales Act (konsumentköplagen) gives you the right to complain about original faults within three years of purchase, provided the complaint is made within a reasonable time after the fault is discovered. Contact us as soon as possible at support@pinshirt.me with a description and photos.

Dispute resolution

We follow the recommendations of ARN, the Swedish National Board for Consumer Disputes. If we cannot reach agreement you can take the matter to ARN, www.arn.se, Box 174, 101 23 Stockholm.

You can also use the EU's online dispute resolution platform: ec.europa.eu/consumers/odr.

Intellectual property

All content on pinshirt.me – logotypes, graphics, text and images – belongs to PinShirt AB or to our licensors and may not be used without written permission. The map designs are built on data from OpenStreetMap (© OpenStreetMap contributors, ODbL). PinShirt is an independent product and has no official connection to any municipality, tourist organisation or public authority.

Personal data

We process personal data in accordance with our privacy policy.

Force majeure

We are not liable for delays or failed deliveries caused by circumstances beyond our control, such as strikes, natural disasters, decisions by public authorities, or faults at the carrier.

Governing law

Swedish law applies to these terms. Any dispute is heard by the Swedish general courts, with Malmö District Court as the court of first instance, unless mandatory consumer protection rules provide otherwise.